Enterprise EDI Challenges & Key Considerations
Complex EDI environments require specialised migration expertise to avoid trading partner disruption.
💸 Escalating Enterprise Costs
Enterprise EDI providers often start with competitive pricing, then introduce per-partner fees, mandatory support upgrades, and consultant charges for changes. Many businesses experience significant cost increases as their requirements grow.
🔒 Partner Network Lock-in
10+ established trading relationships make switching seem impossible. Complex compliance requirements and processes, custom mappings, and fear of disrupting critical supply chains keep you trapped.
⏱️ Support Degradation
As some enterprise & SME EDI providers focus on new acquisitions, existing clients face longer response times, offshore support, and pressure to upgrade to "premium" support tiers to receive what should be standard service.
📊 Support & Feature Restrictions
While managed EDI solutions can reduce daily friction, problems arise when basic monitoring and reporting features are restricted to premium tiers, or when vendor support becomes inadequate for troubleshooting issues.
⚡ Migration Best Practices
Successful EDI migrations require careful planning: parallel testing phases, gradual partner cutover, maintaining data integrity, and ensuring minimal business disruption during transition periods.
🔧 ERP Integration Considerations
Enterprise systems like SAP, Sage X3, and Dynamics 365 require specialised connectors. Look for providers with pre-built integrations and dedicated UK technical teams who understand your ERP environment.
Enterprise & SME EDI Migration Economics
Enterprise & SME EDI Cost Factors
Ongoing cost considerations for established businesses with complex EDI requirements and large partner networks.
| Cost Component | Celtrino Enterprise | TrueCommerce | Opentext B2B |
|---|---|---|---|
| Platform Licensing | Clear annual pricing | Base cost plus add-ons | Tiered pricing structure |
| Partner Connection Costs | Transparent per-partner model | Pricing varies by requirements | Complex volume-based pricing |
| Mapping & Configuration | Project-based pricing | Professional services typically required | Consultant engagement needed |
| Support & Maintenance | Included in platform cost | Premium tiers for full support | Enterprise support add-on |
| EDI VAN Network Costs | Competitive rates negotiated | Standard VAN pricing | Standard VAN pricing |
| ERP Integration Costs | Pre-built connectors included | Custom integration can be required | Professional services needed |
See how your current provider measures up against these criteria
Migration Experiences: Challenges & Success Stories
Migration Success Story: UK Wholesale Company
"When support deteriorated with our previous EDI provider and it took longer and longer to implement new projects, we decided to look for a new EDI partner and chose Celtrino. We have found the transition to be smooth, as the assistance and support from the Celtrino team has been second to none. I would strongly recommend Celtrino to any business that is looking for a new EDI provider."
Key Benefits: Improved support response, faster project implementation, seamless transition
Read full case study →
Best EDI Software UK - User Ratings Comparison
Common Provider Issues in Our Migration Experience
TrueCommerce: "Platform is excellent. Terrible service." - 1.5/5 stars
Raymond L., Chief Operating Officer | G2 Review
"Takes too long to integrate EDI. Teams that service integration just seem not to care enough. It was, for a very long time disruptive to our business dealing with TrueCommerce... They know you need them and so they don't seem to service you properly. We were changing account reps and supervisors and every new person that came onboard promised to get things done and then just didn't. There are accounts that took OVER TWO YEARS!"
Opentext: "A Nightmare of Inflexible Policies and Abysmal Customer Service" - 0/5 stars
Verified User in Apparel & Fashion | G2 Review
"My experience with Opentext has been nothing short of a corporate disaster... Their responses were a parade of scripted, unhelpful jargon... the outsourced onboarding process was a disaster. It felt like dealing with a disconnected, untrained team that had no real understanding of our needs."
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Who We Are
We're experienced EDI professionals who have worked across the UK ecosystem - as employees at major providers, consultants helping businesses choose solutions, and technical specialists implementing integrations for retailers and suppliers.
Having seen the industry from all angles, we created this resource to help businesses navigate EDI provider selection with honest, practical insights based on real-world experience.
Provider Experience
Worked at major UK EDI providers, understanding the business from the inside
Client Perspective
Consulted for businesses choosing EDI solutions across different industries
Technical Expertise
Implemented integrations for major retailers and suppliers across the UK
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