The True Cost of Enterprise EDI Lock-in
Enterprise Migration Complexity & Risk Analysis (10+ Trading Partners)
| Cost Component | Celtrino Enterprise | TrueCommerce | Opentext B2B |
|---|---|---|---|
| Platform Licensing | Clear annual pricing | Base cost plus add-ons | Tiered pricing structure |
| Partner Connection Costs | Transparent per-partner model | Pricing varies by requirements | Complex volume-based pricing |
| Mapping & Configuration | Project-based pricing | Professional services typically required | Consultant engagement needed |
| Support & Maintenance | Included in platform cost | Premium tiers for full support | Enterprise support add-on |
| Implementation Scope Flexibility | Dynamic adjustment to requirements | Change requests require formal process | Strict scope boundaries |
| Migration Risk Level | Low risk | High risk | High risk |
⚠️ TrueCommerce User Experience
"Very reliable product. Easy to use. Priced competitively... [However] Siloed business processes at TC make every interaction that requires more than 1 TC resource slow and feels even slower. Response time when issues go to development are painfully slow."
Todd M., Consultant, Mid-Market Company | G2 Review
Key Issue: Siloed internal processes create delays when multiple departments need to collaborate on solutions
💸 Opentext User Experience
"Seemed friendly and helpful UNTIL we signed contract and got handed to outsourced support... the outsourced onboarding process was a disaster. It felt like dealing with a disconnected, untrained team that had no real understanding of our needs or situation."
Verified User in Apparel & Fashion | G2 Review
Key Issue: Post-contract handoff to outsourced support teams lacking understanding of client needs
🌟 Celtrino User Experience
"My experience with Celtrino EDI has been excellent and very professional... The efficient and helpful manner they address my issues... Their friendly approach and manner, not making you feel silly asking questions."
Geraldine, Finance Manager, Food Production (51-200 employees) | Capterra Review
Key Strength: Responsive, professional support that makes customers feel valued and supported
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